Shipping policy

ROOTLABS Shipping Policy
1. Where We Ship
We ship nationwide across South Africa. We do not currently ship internationally.
2. Courier
All orders are shipped via The Courier Guy. You will receive a tracking number via email or SMS once your order has been dispatched.
3. Processing Time
Orders are processed within 1 business day of payment being received. Orders placed over weekends or public holidays are processed the next business day.
4. Delivery Time
Delivery typically takes 1–3 business days from the date of dispatch. Remote or outlying areas may take slightly longer.
5. Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. Free shipping promotions will be applied automatically when applicable.
6. Order Tracking
Once your order is dispatched you will receive a tracking number. You can track your order directly on The Courier Guy website at thecourierguy.co.za.
7. Incorrect Address
Please ensure your delivery address is correct at checkout. ROOTLABS is not responsible for orders delivered to an incorrect address provided by the customer. Re-delivery costs will be for the customer’s account.
8. Damaged in Transit
If your order arrives damaged, please photograph the packaging and product immediately and contact us within 24 hours via WhatsApp or email. We will arrange a replacement or refund.
9. Missing Orders
If your order has not arrived within 5 business days of dispatch, please contact us and we will investigate with The Courier Guy on your behalf.
Contact: via rootlabs.co.za